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How lunaplay88 Handles Your Personal Information

Every account on lunaplay88 carries personal data — your contact details, your wallet connections to DANA, OVO, or GoPay, and your transaction history.

Data collected only for account and payment purposesDANA, OVO, GoPay wallet data handled with careYou can request access to your data at any timeNo data sold to third-party advertisersRetention periods tied to account activity
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lunaplay88 How lunaplay88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at lunaplay88 is not a policy on paper — it is embedded in how the platform processes every login, every wallet link, and every transaction record. Here is a clear breakdown of the six key areas that govern how your information is handled from the moment you create an account to the moment you close it.

Encryption in Transit and at Rest

All data exchanged between your device and lunaplay88 servers travels over SSL-encrypted connections. Stored records — including your DANA, OVO, and GoPay wallet references and your transaction logs — are held in encrypted form so that raw credentials are never exposed in our database layer.

Cookie Use and Session Tracking

We use session cookies to keep you logged in during an active visit and preference cookies to remember your chosen language and payment method. We do not use tracking cookies to build advertising profiles or share browsing behaviour with third-party ad networks.

Account Security and Login Verification

Each login from an unrecognised device triggers an OTP verification step sent to your registered mobile number. This means that even if your password is compromised, your account cannot be accessed without the one-time code delivered to your phone at that moment.

Data Retention Tied to Account Status

We retain your account data for as long as your account remains active and for a defined period after closure, consistent with applicable legal obligations. Transaction records connected to DANA, OVO, or GoPay payments are kept for audit purposes within that same retention window.

Who Has Access to Your Data Internally

Access to your personal data within lunaplay88 is restricted to team members whose role specifically requires it — account verification, payment reconciliation, and support functions. No marketing or product team has open access to individual account records without a formal internal request.

How to Request Changes or Deletion

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account data through the Privacy tab in account settings or via live chat. We verify your identity before processing any of these requests to prevent unauthorised changes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

Team online

Live Chat — Privacy Requests

Open the live chat window from your account dashboard and select the Data and Privacy category. Our support team handles data access requests, correction requests, and data deletion inquiries through this channel during operating hours.

Account Settings — Data Controls

Inside your account settings, the Privacy tab lets you review what personal information we hold, update your contact details, and submit a formal data request without needing to contact support directly. Changes take effect after identity verification.

Email — Formal Data Inquiries

For written privacy inquiries — including requests to know what data we hold, requests to correct inaccurate records, or requests to close your account and remove your data — send a message through the email address listed in your account confirmation.

Frequently Asked Questions About Your Privacy on lunaplay88

These are the privacy questions we hear most often from account holders. If your question is not covered here, reach us through live chat or the Privacy tab in your account settings.

We collect your registered mobile number, a username, and the contact details you provide during account setup. When you link a payment method, we also collect the wallet reference tied to your DANA, OVO, or GoPay account — not your full wallet login credentials, only the token needed to process transactions.

Your wallet reference data is passed only to the payment processor required to complete your transaction. It is not shared with advertisers, data brokers, or any third party outside the payment chain. Each e-wallet provider — DANA, OVO, GoPay — also holds its own data under its own privacy terms.

Active account data is retained for the duration your account is open. After account closure, we keep a limited record for the period required by applicable legal obligations. Transaction records tied to DANA, OVO, and GoPay payments are included in this retention window for audit purposes.

Yes. Go to the Privacy tab inside your account settings and submit a data access request. We will verify your identity first, then provide a summary of the personal information we hold on your account. You can also raise this through live chat under the Data and Privacy category.

We use session cookies for login continuity and preference cookies for your saved language and payment settings. We do not use advertising or third-party tracking cookies. You can adjust cookie preferences in your browser settings, though disabling session cookies may affect how your login and account functions behave.

Every login from a new or unrecognised device triggers an OTP sent to your registered mobile number. Your password is stored in hashed form — we cannot read it in plain text. If you suspect unusual activity on your account, contact support immediately through live chat so we can freeze the session and investigate.

You can submit a deletion request through the Privacy tab in account settings or via live chat. We process deletion requests after verifying your identity. Some records may be retained for the legally required period even after deletion — for example, transaction logs connected to DANA, OVO, or GoPay payments that fall within a required audit window.

We may send account-related notifications — such as transaction confirmations and security alerts — to your registered contact. Promotional messages are sent only if you have opted in. You can adjust your notification preferences inside your account settings at any time without needing to contact support.

When your account is closed, active data is deactivated and your profile is removed from live systems. Certain records — including your transaction history from DANA, OVO, or GoPay payments — are retained for the legally defined period before being permanently deleted, consistent with applicable obligations in eligible regions.

Start with our live chat team under the Data and Privacy category — most issues are resolved there. For a formal written complaint, use the email address in your account confirmation. If you are unsatisfied with our response, you may escalate to the relevant data protection authority in your jurisdiction, where applicable under local law.

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