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Our Legal Policies and Your Rights

This page sets out how lunaplay88 handles your data, defines our account terms, and explains your rights when you interact with the platform.

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lunaplay88 Our Legal Policies and Your Rights
DATA AND SECURITY

How We Protect Your Information

Your data is not something we treat casually. From the moment you create an account to the day you decide to close it, we apply consistent handling practices. Whether you deposit via GoPay or verify your identity for a withdrawal, each step is covered by the principles below.

Data Collection Scope

We collect only what the platform needs to function — your contact details, payment identifiers for DANA, OVO or GoPay transactions, device information, and activity logs tied to your account.

Cookie and Tracking Use

Cookies help us keep you logged in, remember language preferences, and measure which lobby sections see activity. We do not sell cookie data to advertisers.

Account Security Layers

Your account is protected by encrypted credentials and session timeouts. If you access the platform from a new device, we may trigger an OTP step sent to your registered number. We recommend unique passwords not shared with other services.

Data Retention Period

We retain account and transaction records for the period required by applicable regulations or internal compliance needs. After account closure, personal identifiers are anonymised within a defined window unless a legal obligation requires longer storage.

Your Right to Request Changes

You may ask us to correct inaccurate personal data, export a copy of what we hold, or delete your account entirely.

Third-Party Sharing Policy

We share data only where operationally necessary — payment processors handling your DANA or OVO transfers, identity verification partners, or when compelled by a valid legal request. We never sell personal information to unrelated commercial parties.

POLICY CONTACTS

How to Reach Us About Legal Matters

If you have questions about these policies, need to exercise a data right, or want clarification on account terms, reach out through one of the channels below. We handle policy enquiries with the same care we apply to wallet and account support — direct, specific answers rather than templated responses. Players in Denpasar or anywhere else in eligible regions can expect the same attention.

Team online

Live Chat

Open the chat widget from any page on the site. Raise your legal or data query directly and a support agent will route it to the appropriate team. You can request written confirmation of any answer provided.

Email Channel

Send your request via the email address listed in your account dashboard. Include your registered username and a clear description of the policy matter — data access, account closure, or term clarification — so we can respond without back-and-forth.

Account Dashboard Request

Log into your lunaplay88 account, navigate to settings and submit a formal request through the support ticket form. This method creates a timestamped record you can reference later if you need proof of communication.

Common Questions About Our Policies

Below are answers to the questions our support team receives most often regarding legal terms, data handling and account rights. If your question is not covered here, use the contact channels above.

We store the details you provide at registration — name, email, phone number and payment identifiers linked to your DANA, OVO or GoPay wallet. We also log device type and IP address for security. Nothing beyond operational necessity is retained.

Yes. Submit a data export request through the account dashboard ticket form or live chat. We compile your records — transaction history, login logs, stored personal fields — and deliver them in a standard readable format within a reasonable processing window.

Contact support via live chat or email, state that you want permanent closure, and confirm your identity. We deactivate the account immediately and begin anonymising personal identifiers according to our retention schedule. Outstanding balances must be withdrawn first.

Availability depends on local law and eligible regions. We do not make blanket claims about legality. You are responsible for confirming that accessing the platform complies with the regulations that apply where you are located.

Term updates do not affect funds already in your account wallet. You remain free to withdraw your balance via DANA, OVO or GoPay under the existing withdrawal policy. If you disagree with new terms, close the account after withdrawing.

Only with the payment processors that execute your transactions — for example the gateway handling your GoPay deposit. We never sell payment data commercially. Sharing occurs strictly for operational completion of the transaction you initiated.

Cookies maintain your login session, save preferences and help us understand page usage. You can disable or clear them in your browser settings at any time. Disabling session cookies will require you to log in each time you return.

We may ask for a government-issued ID image and a selfie match before processing your first withdrawal. This is a one-time verification step — once cleared, subsequent withdrawals to your linked DANA, OVO or GoPay wallet proceed under standard policy.

Yes. Go to account settings, select the field you want to change, and follow the verification prompt. For security, changing a phone number may require confirmation from both the old and new number before the update takes effect.

Reach our support team immediately via live chat. We can freeze the account within minutes, review recent login sessions and transaction logs, and guide you through resetting credentials. Quick reporting helps us limit any potential impact on your balance.

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